Right of cancellation

You are entitled to the right of revocation described below if you place your order with us as a consumer, i.e. for purposes that can predominantly be attributed neither to your commercial nor your self-employed professional activity:

Cancellation policy
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must

Susanne Schnurre
Ystader Street 17
in 10347 Berlin
e-mail: info@keramik-kartell.de

inform us by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form or the model revocation form, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of the revocation of the agreement. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will we charge you for the repayment.

We may refuse to refund until we have received the Goods or until you have provided proof that you have returned the Goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling that is not necessary for testing the condition, properties and functionality of the goods.

Exclusion and expiration of the right of withdrawal
The right of withdrawal does not apply to contracts

- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery because of their nature;

Cancellation form
(If you want to cancel the contract, please fill out this form and send it back to us)

To Susanne Schnurre, Ystader Straße 17, in 10347 Berlin, e-mail: info@keramik-kartell.de

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods

Ordered on/received on


Name of the consumer(s)


Address of the consumer(s)



Signature of the consumer(s)

(only for paper messages)



Delete as applicable.

End of the cancellation policy